1. Overview
Thirdmill Institute operates the Nexus platform — a free academic resource library that delivers Reformed theological training to learners worldwide. We respect your right to control your personal data, including the right to request its deletion from our systems.
This page describes the procedure to request deletion of your account and the personal data we hold about you, including data we received when you signed in through a third-party identity provider such as Google, Facebook, or Microsoft.
2. How to Request Deletion
To request the deletion of your account and personal data, please send an email from the address associated with your Nexus account to:
Use the subject line:
Account Deletion Request
Include the following information in your message so we can locate and verify your account:
- The email address associated with your account.
- Your full name as it appears on your profile.
- The identity provider you used to sign up, if applicable (Google, Facebook, or Microsoft).
3. What We Delete
When you submit a verified deletion request, we will remove the following from our active systems:
- Your account profile (name, email, password hash, avatar, date of birth, location).
- Identifiers linked to your third-party logins (Google, Facebook, Microsoft).
- Your activity history (course progress, lesson completions, bookmarks).
- Messages and submissions you sent through the platform.
4. What We Retain
We may retain a limited subset of information after deletion when required by law or for legitimate operational reasons, including:
- Anonymized usage statistics that cannot be linked back to your identity.
- Records required by tax, accounting, or other legal obligations as a nonprofit organization.
- Security and audit logs needed to investigate and prevent abuse, fraud, or attacks against the platform.
These retained records are kept only as long as necessary and are protected by the same safeguards described in our Privacy Policy.
5. Processing Time
We process verified deletion requests within 30 days of receipt. You will receive a confirmation email once your data has been deleted. If we are unable to verify the request — for example, if the email did not come from the address on file — we will contact you for additional information before proceeding.
6. Revoking Third-Party Access
If you signed in with Google, Facebook, or Microsoft and want to revoke our access from the provider's side as well, you can do so in the following places:
- Facebook: Settings & Privacy → Settings → Apps and Websites → Thirdmill Nexus → Remove.
- Google: Google Account → Security → Your connections to third-party apps and services → Thirdmill Nexus → Remove access.
- Microsoft: Microsoft Account → Privacy → Apps and services that can access your data → Thirdmill Nexus → Remove these permissions.
Revoking access from the provider stops future sign-ins through that provider, but does not, by itself, delete the account or data we already hold. To remove that data, follow the email procedure in Section 2.
7. Contact
For any questions about this deletion procedure or our privacy practices, please contact us: